Although it may seem easy enough, outsourcing has its own complications. The tricky part comes in when you have to choose exactly what to outsource and what to leave. While some companies adopt business process outsourcing companies into their operations model, others have a lighter approach, choosing instead to outsource just one or two component of the routine operations.
What to Outsource
Outsourcing tasks are broadly divided into different types. Often, commodity tasks are outsourced after considering the cost of hiring a full-service workforce compared to the amount of money you would save if you contracted another party to tend to the tasks. This includes customer outsourcing services such as call centers, monitoring, and management of email, website queries and real-time chat. The saved funds can then be used to pay for other business operations.