Thursday, March 31, 2016

Mobile Customer Service: Call Center Services’ Next Frontier

In October 2014, the number of active mobile devices exceeded the number of people on earth, with mobile phones breaching the 7.22 billion mark against only 7.19 billion people recorded by the U.S. Census.

As mobile device usage continues to grow, customer service companies are also leaning toward products and services that satisfy the demand of their customers in this front. Major call center services, for instance, understand that customers now tend to make transactions through mobile devices, and are using mobile applications to connect to end users.

Customer Connection

The customer service industry predicts that people will continue to demand effortless interaction through mobile channels and inbound call center services. They will be expecting more mobile-friendly websites and customer support channels, and more social media-driven customer support agents that they could reach through their mobile phones.

Friday, March 25, 2016

3 Unexpected Advantages of Call Center Outsourcing

When people think “call center,” the first thing they imagine are employees answering calls from customers with concerns or complaints. At the most basic, this is certainly true, but the advantages of call center outsourcing go much further than that.

Some of these features are ones that companies are not able to provide on their own, making an outsourced call center all the more valuable to operations and the bottomline.

Sunday, March 20, 2016

Business Process Outsourcing: How Does It Work?

Outsourcing is the latest buzzword nowadays in the business world. Outsourcing is the process in which an organization entrusts their business functions externally or to third-party companies. Business process outsourcing is an organization that performs a process outsourced by another organization. The first record of business process outsourcing activity dates back in 1949. BPO comprises in various activities such as accounting and book keeping services, HR services, data conversion services and IT services. Payroll processing was the first main function, and it still remains one of the most common outsourced tasks in the industry today. A customer service call center is a type or a subset of a BPO. Customer service is the foundation of any company. Call centers are involved in tasks such as entertaining customer queries, complaints, telemarketing, product services and more.

Improving Your Business: Should You Outsource Your Call Center?

Customer satisfaction is the most important part of any business. This is why organizations are dedicated in achieving the satisfaction of customers with providing them immediate response and timely results. Besides, they deserve the care and attention because they paid the price for availing the product. Companies, whether big or small, can either develop or outsource a call center. It has been proven and it is widely known that outsourcing call centers have done a huge role in improving the business of organization and their customer service. What are the benefits of outsourcing a call center? If your business does not have twenty-four-hour assistance, that means your customer's needs may not be addressed at some parts of the day, which is not the kind of service they would want. Call centers are readily available for queries, 24/7.

Friday, March 18, 2016

Stay Social with Business Process Outsourcing

Social media has completely redefined how businesses engage their customers. There are numerous social media platforms available today, and they have created a wide range of applications for sales, marketing, branding, advertising, and customer service.