Thursday, November 5, 2015
Business Outsourcing – How Using A Call Center Can Help Your Business
Customer Service is an essential component of any business in which customers pay for service. The ability to retain customers and have them consistently return to your company for products or services is essential to establishing long term success and effective business strategies.
A significant factor in a successful customer service program is being responsive to your customers’ needs. To do so, business management should be knowledgeable of the market demographics in which your business operates, and what your team needs to be responsive to your customer population. According to a 2013 American Community Survey Report, the percentage of the U.S. Population 5 years and over that speak a language other than English at home increased 158.2% between 1980 and 2010. Additionally, the population speaking Spanish at home has increased 232.8% between 1980 and 2010.
This growth of the Spanish speaking population makes it essential that a customer service solution have the ability to support Spanish speaking customers with the same quality of service as the English speaking customers. One way to maximize this customer service requirement is to outsource this business need to a multilingual Call Center. An English and Spanish speaking Call Center is an effective approach because your business can eliminate the risk of customer service being adversely affected by language barriers. Call Centers also provide the additional benefits of responding to customers during extended hours and relieving administrative burdens, freeing up valuable time to pursue other business needs that require a higher degree of in-house support.