Nearshoring Basics: Why Your Next Call Center May Be Located in Mexico

If you own a business, you’ve probably heard of outsourcing. These days, companies outsource a lot of non-core functions to save money and improve profit margins.

There is no denying that it’s popular. Since the early 2000s, outsourcing has generated trillions in revenue. However, a curious trend has taken over the industry. In 2014, BPOs generated around $100 million in revenues; in 2015, that number fell to just $80 million. Why has this mammoth industry suddenly lost 20% of its value?

Of course, no one factor can account for such a huge drop, but more and more companies are starting to recognize outsourcing’s limitations as it exists today. Perhaps the biggest issue is geography, which can wreak wide-ranging effects on quality of customer service.

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Using a Call Center Can Benefit Your Business

Your call center is one of the key areas that impact customer satisfaction, and you may understand fully how important it is to your business. However, you may also understand that there are costs associated with keeping it in house, such as paying for high domestic labor and in-house office space.